Shipping and Returns
Your shipping packaging
Parcels are normally delivered 2 days after receipt of payment via DHL with tracking.
The shipping costs include loading and packaging fees as well as postage. The loading fees are fixed, whereas transport costs vary depending on the total weight of the parcel. We advise you to combine several items in one order. We cannot merge two separate orders, and shipping costs are calculated separately for each order. Your parcel is shipped at your own risk, but fragile goods are handled with particular care.
The shipping boxes are generously sized and your goods are well protected.
Shipping costs for Germany:
- per parcel € 6.90
- Free shipping from € 120 order value*
- only when exchanging reduced (sale) items do we have to charge you a postage contribution of € 5.94 for shipping the exchanged goods
Shipping costs for Austria, Denmark, Belgium, France, Luxembourg, Liechtenstein, Netherlands:
- per parcel € 14.50
- Free shipping from € 130 order value*
- only when exchanging reduced (sale) items do we have to charge you a postage contribution of € 14.50 for shipping the exchanged goods
Shipping costs for:
Italy, Sweden, Spain
- per parcel € 16.00
- Free shipping from € 130 order value*
- only when exchanging reduced (sale) items do we have to charge you a postage contribution of € 17.00 for shipping the exchanged goods
Shipping costs for the UK:
- per parcel € 20.25
- only when exchanging reduced (sale) items do we have to charge you a postage contribution of € 20.00 for shipping the exchanged goods
* Order value = actual order value incl. VAT after completion of the transaction, less returns and/or exchanges
If the order value is reduced by returns or exchanges below the free-shipping threshold, the respective shipping costs apply.
Note on exchanges/returns: Please frank your return with sufficient postage. We are unable to accept parcels sent unpaid or with insufficient postage; they will be returned to you. In the case of an exchange, we will cover the cost of re-shipping the exchanged goods to you as soon as we have received your return.