Shipping and return

Your shipping package

Packages are normally delivered 2 days after receipt of payment by DHL with order tracking facility.

Shipping charges include loading and packing charges as well as postage. Loading charges are fixed, whereas transport charges vary, depending on the total weight of the parcel. We advise you to combine multiple items into one order. We cannot combine two different orders, and shipping charges are calculated separately for each order. Your parcel will be shipped at your risk, but fragile goods will be handled with extra care.

The shipping boxes are cut wide and your goods will be packed well protected.

Shipping costs for Germany:

    per parcel € 5,95
    Free shipping from 100 € purchase value*
    when exchanging reduced goods, we have to charge you € 5,94- for the shipping of the exchanged goods.

 Shipping costs for Austria, Denmark, France, Luxembourg, Lichtenstein, Netherlands:

    per parcel € 14.50
    Free shipping from 120 € purchase value* when exchanging reduced goods,
we have to charge you € 14,50- for the shipping of the exchanged goods.

Shipping costs for Belgium, Great Britain (and Northern Ireland), Italy, Sweden, Spain

    per package 17,00 €
    Free shipping from 120 € purchase value*
    when exchanging reduced goods, we have to charge you € 17,00- for shipping the exchanged goods.

 
* purchase value = actual order value incl. VAT after completion of the transaction minus returns and/or exchanges

Export of goods purchased in Germany to Switzerland:

Due to the increased administrative effort, we cannot refund VAT when exporting to Switzerland. You can also order our goods directly in our Swiss online shop at www.vento-star.ch.

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